Shipping policy
This Shipping Policy describes how THE GROWING SOFA LIMITED (“we”, “us”, “our”) processes, ships, and delivers orders placed through our website.
1. ORDER PROCESSING
All orders are processed after payment confirmation.
Processing times may vary depending on the product, availability, and destination.
Please note:
Orders are not shipped or delivered on weekends or public holidays.
During high-demand periods, promotions, or holidays, processing times may be longer than usual.
If we experience a significant delay in shipping your order, we will attempt to notify you using the contact information provided at checkout.
2. SHIPPING DESTINATIONS
We ship to selected international destinations.
Shipping availability, delivery times, and costs may vary depending on your location.
If your country or region is not available at checkout, please contact us before placing your order.
3. SHIPPING METHODS AND DELIVERY TIMES
Delivery times are estimates only and are not guaranteed. Estimated delivery times may vary due to:
Product availability or made-to-order production
Shipping carrier delays
Customs clearance
Weather conditions or events beyond our control
Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
Delivery location
Product size and weight
Selected shipping method
All shipping charges are displayed before order confirmation unless otherwise stated.
5. TAXES, DUTIES AND CUSTOMS FEES
International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
These charges:
Are not included in the product price or shipping cost unless explicitly stated
Are the sole responsibility of the customer
We recommend checking with your local customs office for more information before placing an order.
6. TRACKING INFORMATION
When available, tracking details will be sent to you via email once your order has been shipped.
Please allow time for the tracking information to update after dispatch.
7. RISK OF LOSS
Once the order is transferred to the shipping carrier, title and risk of loss pass to the customer, as permitted by applicable law.
8. INCORRECT ADDRESS
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for:
Delays or losses caused by incorrect or incomplete addresses
Orders returned to the sender due to address errors
Additional shipping charges may apply for reshipment.
9. LOST OR DELAYED SHIPMENTS
We are not responsible for shipping delays caused by carriers, customs authorities, or circumstances beyond our control.
If your order appears lost or significantly delayed, please contact the shipping carrier first. You may also contact us, and we will assist where possible.
10. CONTACT INFORMATION
For questions about shipping or delivery, please contact us:
THE GROWING SOFA LIMITED
📍 Room 1450, 14/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong
support@thegrowingsofa.com